Competence Collective™
VA Agency
Stop Chargebacks with American VAs
Proven to reduce chargebacks by 95% with native English communication
E-commerce brands save $2,750+ monthly with our American VAs who prevent disputes, chargebacks, and misunderstandings through crystal-clear communication.
How It Works
Get started in under 24 hours with our streamlined process
Quick Consultation
Book a 15-minute call to discuss your brand, customer service needs, and communication style.
VA Assignment
We match you with a handpicked American VA trained in your industry within 24 hours.
Chargeback Prevention
Your VA starts handling customer service with native English precision - chargebacks drop immediately.
Why American VAs Matter
Clear communication is critical for e-commerce success. Miscommunication leads to chargebacks, disputes, and unhappy customers.
No broken English or miscommunication. Our VAs speak fluent, native English ensuring crystal clear customer interactions.
We exclusively hire American VAs. No outsourcing to third-world countries means consistent, professional communication.
Clear communication reduces chargebacks and disputes by properly explaining order delays and resolving customer concerns.
Proven Results
Real numbers from real e-commerce brands using American VAs
Zero Language Barriers
Native English speakers prevent costly miscommunications
Industry Trained
Specialized in e-commerce customer service best practices
Proven Track Record
Working with top e-commerce brands since 2021
Meet Your Head VA
Leading our team with expertise in sales, marketing, and e-commerce platforms
Brant Goodman
Hello, I'm Brant Goodman, your dedicated Head Virtual Assistant. With over 3 years of specialized experience in sales and marketing since 2021, I bring a deep understanding of e-commerce operations and customer relationship management to every client interaction.
My expertise spans across multiple platforms and tools, ensuring your business receives the highest level of professional support. I'm committed to delivering clear, effective communication that enhances your customer experience and drives business growth.
Platform Expertise
Brandwise Partnership: AI-Enhanced VAs
Our exclusive partnership with Brandwise brings cutting-edge AI tools to our American VAs, making them 3-5x more efficient than traditional customer service teams.
Brandwise Partnership
AI-Powered E-commerce Solutions
Through our strategic partnership with Brandwise, our VAs have access to advanced AI tools that analyze customer sentiment, predict issues, and suggest optimal responses in real-time.
AI-powered sentiment analysis for every customer interaction
Predictive response suggestions based on successful resolutions
Automated escalation detection and prevention
AI suggestions reduce average response time from 2 hours to 24 minutes
AI analysis ensures consistent, policy-compliant responses every time
Predictive AI identifies potential escalations before they happen
How AI Makes Our VAs 3-5x More Effective
Smart Response Generation
AI analyzes customer tone, order history, and issue complexity to suggest the most effective response approach, reducing back-and-forth by 70%.
Predictive Issue Detection
Brandwise AI identifies patterns in customer behavior to predict and prevent issues before they escalate to chargebacks or disputes.
Real-time Performance Optimization
Continuous AI monitoring ensures our VAs are always using the most successful strategies, adapting in real-time to maximize customer satisfaction.
The Competitive Edge
While your competitors use basic offshore VAs, you get American professionals enhanced with enterprise-grade AI
Why Competence Collective Saves You Money
Higher upfront investment, significantly lower total cost of ownership through chargeback prevention
Broken English creates customer confusion and frustration
Miscommunication leads to 40-60% higher chargeback rates
Each chargeback costs $15-100+ in fees and lost revenue
Time zone delays create frustrated customers
True Monthly Cost: $200 + $2,000-5,000 in chargebacks
Crystal clear native English communication
60-80% reduction in chargebacks through proper communication
Same timezone availability during business hours
Professional customer relationship building
True Monthly Cost: $550-850 total (saves $1,500-4,500)
The Math is Simple
❌ Cheap Offshore VA
✅ Competence Collective
💰 You Save $2,350/month
That's $28,200 per year with BETTER service!
We move fast because your business can't wait. Complete onboarding and VA assignment in under 24 hours.
Experience the difference with our exclusive September promotion. Three full days to see the quality difference.
Transparent Pricing That Pays for Itself
Month-to-month plans. No contracts. Scale up or down as needed. Every plan includes 24-hour onboarding and chargeback prevention training.
Real Results, Real Testimonials
Hear directly from our clients about how American VAs transformed their customer communication
Client Success Story
See how we helped this serial entrepreneur by transforming his support
Vasu
7+ figure entrepreneur
More Client Success Stories
Watch these short testimonials from satisfied clients
Stefan
Founded Advertbi
Zak
Founder of Emailwizards
Brant Goodman
Head VA
Jules
Owner/Founder of Scrapely
Ben Facciani
Entrepreneur & Youtuber
Ready to Delegate Your Customer Support & Social Media?
Join the businesses that trust Competence Collective for clear, professional customer communication across all channels.
Trusted by Industry Leaders
We've helped these innovative brands scale their customer service operations, increase satisfaction rates by up to 40%, and reduce response times by 70%
Ready to join these successful brands? Let's discuss how we can transform your customer service operations.